Refund Policy

Contact us through the relevant Whop order or email admin@gensite.tech within 7 calendar days of the charge. Include the Whop order identifier, account email, and a short description of the issue. Do not include full payment card details.

For a timely request, we may refund the unused portion of credits purchased in that transaction. We determine the unused portion from the related ledger and usage records. Credits already consumed by AI requests, including requests that produced output you did not use, are generally non-refundable because the provider cost has already been incurred.

• Duplicate charges, an unauthorized transaction, or a payment that was taken without the promised fulfillment.
• A material service failure that prevented the purchased credits or membership from being delivered and could not be corrected within a reasonable time.
• A refund or remedy required by applicable law, Whop policy, or the payment provider’s rules.

Cancel a subscription through Whop to stop the next renewal. Cancellation normally does not refund the current paid period, but the unused-credit rule and the exceptions above still apply to an eligible request. A canceled membership may continue until the end of its paid period according to Whop’s status.

Approved refunds are sent through Whop to the original payment method where possible. We may remove or adjust the credits associated with the refunded transaction, including promotional credits. If credits were consumed before approval, the account may show a corresponding negative balance that must be resolved before further paid use.

This policy does not remove any non-waivable consumer rights or the right to use Whop’s Resolution Center or your payment provider’s dispute process. Please contact us first where practical so we can investigate the ledger and resolve an error quickly.

For the full service rules, see the Terms of Service and Billing Terms.